Privacy Policy

We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information.

1.   Who are we?

Renewable Energy Services Team (REST) is committed to sustainable living through the design, manufacture, sale, and provision of eco-friendly energy products and services. RENT is committed to respecting your privacy.

REST is referred to as ‘’we’’, ‘’our’’, and ‘’us’’ in throughout this privacy policy.

Our registered office is located at 264, Northdown Road, Margate, CT9 2PX. Our contact details are:

Email: info@rest-uk.com

Phone number: 0333 012 9034

2.   What information do we collect?

We may collect, store and use the following kinds of personal information:

  • Information about your computer and your use of this website
  • Personal information provided to us for the purpose of registering with us (including personal contact information such as your name, email address, telephone number and address)
  • Information relating to any transaction carried out between you and us on or relating to this website
  • information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters
  • any other information that you choose to send to us

3.   Cookies

A cookie consists of a piece of text sent by a web server to a web browser, and stored by the browser. This website, websites we partner with such as Google and PayPal, and our marketing emails use cookies and other similar technologies.

Check our cookie policy below on the types of cookies we use and how to adjust your browser settings to accept or reject cookies. 

4.   Using Your Personal Information

All personal information we collect will be used in accordance with this privacy policy and the current data protection laws. We will use your personal information as follows:

  • To meet our obligation under any contract we are party to, including contracts to process orders from you for one/some/all of our services. This includes taking payments from you through our payment services provider – PayPal, support services and delivery of such orders.

All our website financial transactions are handled through our payment services provider, PayPal. You can review the PayPal privacy policy at www.paypal.com.

  • For general administration of the website such as to improve your browsing experience by personalising the website; enable you to use any/all of the services available on the website; send goods and services you purchased via the website
  • To send statements and invoices to you, and collect payments from you
  • To send you general (non-marketing) commercial communications; email notifications that you requested; newsletters and other marketing communications relating to our business or our products that we think might interest you and through email/other technology, if you have specifically agreed to this. (You can terminate this at any time)
  • To provide third parties with statistical information about our users – but this information will not be used to identify any individual user
  • To deal with enquiries and complaints made by or about you relating to the website.

5.   Disclosures of Information

We may disclose information about you to any of our employees, officers, agents, suppliers or subcontractors only when necessary as spelt out in this privacy policy.

In addition, we may disclose your personal information;

  • To the extent required by law to do so
  • in connection with any legal proceedings or prospective legal proceeding
  • To others to prevent fraud and other criminal activities
  • If our business or asset we sold or are contemplating selling is acquired by a third party. Personal information about our customers held by us will also be transferred.
  • to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information

6.   International Transfer

Information which you provide may be transferred to countries (including the United States and other countries) which do not have data protection laws equivalent to those in force in the European Economic Area.

In addition, personal information that you submit for publication on the website will be published on the internet and may be available, via the internet, around the world. We cannot prevent the use or misuse of such information by others.

Although, these countries do not have a strong data protection law similar to that of the EU, we require that your information be processed according to the EU laws on data protection.

7.   Security of Your Personal Information

We are committed to ensuring the security of your information. In order to prevent the loss, misuse or alteration of your personal information, we have put in place electronic, organisational precautions.

Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

8.   Policy Amendments

We may revise this privacy policy at any time by updating this page. You should check this page occasionally to review the current privacy policy.

9.   Your Rights

REST recognises that your personal data is your property. Thus we won’t use it in ways you don’t want us to. However, we may withhold such personal information to the extent permitted by law.

You can;

  • Request that we give you a copy of the information we have about you
  • Request that we correct any information about you
  • Request that we delete or erase any information about you
  • Request that we restrict how we use your personal information
  • Object to the collection of your personal information

10. Complaints

Should you wish to complain, you can contact directly on any of our contact details. All complaints will be treated with the utmost confidentiality.

In the unlikely event that you are not completely satisfied, you are entitled to lodge a complaint directly with the appropriate authority.

For the United Kingdom, the authority is the Information Commissioner’s Office (ICO). The ICO is the regulator who makes sure that we use your personal information in a lawful way. Its contact information can be found at https://ico.org.uk/global/contact-us/.

11. Data Retention

We keep your data to enable us to fulfil our contract with you and to discharge our services to you, while you are our customer.

We will store your personal information for up to six years after you cease to be our client. This is to enable us to refer to our records in the unlikely event that you want to lodge a complaint against us within six years.

If you do not object to marketing or unsubscribe to our marketing emails, we will store your personal information for marketing purposes until you exercise your right to object or unsubscribe.

12. Third Party Websites

This website contains links to other sites. We have no control over the other websites. Therefore, we cannot be responsible for the privacy policies or practices of third party websites.

COOKIE POLICY

A cookie consists of a piece of text sent by a web server to a web browser and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.

1.   Cookie Types

The cookies we use are Session Cookies and Persistent Cookies

Session Cookies

Session cookies keep track of you whilst you navigate the website, and to allow such functions that require you to login to access additional functionality. Session cookies will be deleted from your computer when you close your browser

Persistent Cookies

We will use the persistent cookies to enable our website to recognise you when you visit. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.

2.   Preventing the Use of Cookies

However, if you wish to delete any cookies that are already on your computer, please refer to the instructions for your file management software to locate the file or directory that stores cookies. Information on deleting or controlling cookies as well as more general information about cookies is also available at http://www.aboutcookies.org/.

For information on how to do this on the browser of your mobile phone you will need to refer to your handset manual.

Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our site.

3.   List of Cookies We Use

Name of cookie

Purpose

phpsessid

A PHP session allows a website to pass data from one page to another by allowing us to store user information on the server for later use (i.e. username, shopping cart items, etc.). However, this session information is temporary and is usually deleted very quickly after you have left the website. Sessions work by creating a unique identification (PHPSESSID) number for each visitor and storing variables based on this ID. This helps to prevent two users’ data from getting confused with one another when visiting the same webpage.

wp-settings-2, wp-settings-time-2

These cookies are used by operate the website software we use to help manage blog specific site pages. This cookie expires when you close your browser.

_utma, __utmb, __utmc, __utmv, __utmz

A web analytics service provided by Google, Inc. Google Analytics sets a cookie in order to evaluate your use of the News App and compile reports for us on activity on the News App.Google stores the information collected by the cookie on servers in the United States. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. By using the News App, you consent to the processing of data about you by Google in the manner and for the purposes set out above.For information on how to reject or delete this cookie, click here: http://www.google.com/intl/en/privacypolicy.html.

4.   Cookies set by Third Party sites

We sometimes need to embed photos and video content from websites such as YouTube and Flickr. As a result, when you visit a page with content from sites like these, you may be presented with cookies from these websites. We do not control these so you should check the relevant third party website for more information.

Share Tools

If you share information on this site with friends through social networks e.g. Facebook or Twitter you may be sent cookies from these websites. We do not control these cookies so please check the relevant third party website for more information

5.   Other Third Party processing activities

If you shorten our site URLs, for example on Twitter or Facebook, we may use services such as goo.glbit.lytinyurl.com and ow.ly to do so, and our site works with these to rebrand our URLs as a https://rest-uk.com/xxxxx link. Also our website sometimes offers features that allow users to share links with social networks and our site may shorten that URL using one of these services.

These services provide us with anonymised, aggregated statistics relating to the use of our shortened URL, for example by telling us how many times it has been clicked on. We do not have access to the IP address of your computer collected by these services or any other identifiable information about you. Nor do they have any access to data collected on our website.

For more information on these services please see below:

 

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    264 Northdown Road, Margate, CT9 2PX    •    0333 012 9034    •    info@rest-uk.com

    Renewable Energy Services Team Ltd registered office can be found at: 264 Northdown Road, Margate CT9 2PX. We are registered in England and Wales under No 11426161. Our VAT No is 308 1940 14. REST are authorised and regulated by the Financial Conduct Authority. We are a credit broker and not a lender. We offer credit facilities from a panel of lenders. Our FRN number is 824643.