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FAQ

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FAQ

How does Zoom chat work?

Zoom is a web-based video conferencing tool with a local, desktop client and a mobile app that allows users to meet online, with or without video. Zoom users can choose to record sessions, collaborate on projects, and share or annotate on one another’s screens, all with one easy-to-use platform.

Do I need the Zoom app to join a meeting?

A Zoom account isn’t required to attend a meeting. Users do need a Zoom account to host a meeting. … Anyone can join a meeting using the Zoom mobile apps or desktop applications for Windows and Mac.

Can I use Zoom on my phone?

We recommend joining your Zoom meeting on a Desktop PC, Laptop or iPad. Your host will be sharing their screen with you so it is important you see all the relevant information during your home energy assessment.

Do you need a Zoom account to join a meeting?

You do not have to have a Zoom account to attend a Zoom meeting or interview. You will be prompted to download the software, once you have clicked on the link that you have been provided. You may also wish to create an account, but that is not required to participate in a Zoom meeting.

What do you need from my energy bill?

We MUST be able to see your annual estimated consumption and price per unit as opposed to just your monthly spend. This way we can accurately determine your earnings and savings from a renewable energy source, without this we cannot validate your system before installation.

Am I required to have a webcam so you can see me?

It is not a requirement, but we do recommend you are visible to our energy assessors on camera. It is important to see your visual reactions as well as your voice. It makes it easier for them to see if you understand the details of the system and information they are providing you.

Who needs to attend the meeting?

All decision makers of the property. Due to finance regulations we MUST HAVE everyone attend who is going to decide on any changes that may affect the home. If all partners are not present then unfortunately the meeting will not take place and have to be re-arranged at a time most convenient to you both/all.

My partner isn't going to be available, can I still attend?

Unfortunately your Zoom meeting will need to be rebooked. We are under strict regulations to make sure all details are given to all decision makers to prevent mis-selling.

Do I need Wi-Fi for Zoom?

It’s our recommendation to use WiFi for the best overall experience. Each one-hour webinar using Zoom requires about 60M of data storage so try not to use your data plan if at all possible.

Can you use zoom without downloading the app?

The Zoom web client allows joining a Zoom meeting or webinar without downloading any plugins or software. However, the web client has limited features and functions best on Google Chrome.

Do I need a microphone for zoom?

Yes, please make sure you are using a device that allows you to speak with our assessors using a microphone.

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REST
264 Northdown Road
Margate
Kent
CT9 2PX

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REST
First Floor lines House
76-78 The High St
Stevenage
SG1 3DW

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