Reports To: Managing Director
The Contact Centre Manager is responsible and accountable for the overall results achieved by the contact centre. To deliver the correct quantity and quality of appointments as per the company’s current annual business plan.
To provide a strong sale orientated style of leadership with the responsibility for the achievement of performance bonus and motivation, people management, planning and procedure for the contact centre.
To achieve the department bench marked standards.
This is a hands-on role and the Contact Centre Manager will be required to contribute to the success of the centre by spending some of the time on the telephone.
SOLAR │ ASHP │ EV CHARGING │ MORE
REST, Renewable Energy Services Team, MySprayFoamUK.com, AirSourceHP.co.uk, RadREST and Kent Solar Panels are all trading styles of Renewable Energy Services Team Ltd. Our registered office can be found at: 264 Northdown Road, Margate, Kent, CT9 2PX. We are registered in England & Wales under No 11426161. Our VAT number is 308 1940 14. We are authorised and regulated by the Financial Conduct Authority FRN824643. We are a credit broker not a lender and offer facilities from a panel of lenders
Kent | London
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