ASHP FAQs Take Me There

What is the lifetime of a Heat Pump?

On average the lifespan of a Heat Pump is over 20 years

What incentives do I receive from installing a Heat Pump?

Tariffs set the rate for your Domestic Renewable Heat Incentive (RHI) payments. People who join the scheme and stick to its rules receive quarterly payments over seven years.

How does an Air Source Heat Pump work?

Air Source Heat Pumps circulate the warmth in the air from one place to another to heat homes and other buildings. It will even work in temperatures as low as -25c.

Do I need to remove my boiler?

Your heat pump will deliver all of your heating and hot water demands as long as the size and installation is correct.

Do my other heat sources need to be removed?

No, your Air Source Heat Pump can run alongside other heat sources, such as wood burning stoves etc.

How do you install the Heat Pump?

The Air Source Heat Pump system consists of an outdoor unit, and/or a hot water cylinder – all connected using existing pipework in your home where suitable.

What is the cost of an Air Source Heat Pump?

Every Air Source Heat Pump is designed bespoke for each home. We offer home assessments to guarantee the best cost for your property.

Does a Heat Pump require any maintenance?

There is only a minor maintenance jobs that fortunately the owner can do themselves. It includes cleaning the outdoor unit and keeping it free of debris. It is also important to have your system serviced once a year. REST will supply you with details of this.

Can I automatically program my Heat Pump?

Yes, you will have full controllability of your Heat Pump system. From the thermostat, mobile phone or other connected devices.

What is the right sized Heat Pump for my property?

REST offer a free survey for your property. We will make sure that your system size is correct and the most beneficial to you.

Why is there steam coming from the Heat Pump on cold days?

This means the heat pump is in a defrost cycle. Acting as a condenser to prevent ice build up, the outdoor fan will stop to increase the temperature.

Are Heat Pumps noisy?

The Air Source Heat Pump systems all fall into the permitted development category. Fortunately, this means they are not noisy.

Is it possible that my Heat Pump will work with existing radiators?

Yes, Heat Pumps can be connected to your existing radiators, underfloor heating, water tank etc. Your systems compatibility will be checked during our home survey.

What will happen to my oil tank?

Having an Air Source Heat Pump means you will no longer require oil to heat your home.

What other benefits come from installing a heat pump?

With a heat pump, you don’t need to worry about a flue, oil tank or gas connections. Plus you won’t need to pay in advance to store fuel.

What happens to my LPG tank?

This can now be removed as you no longer require any LPG to heat your home.

What incentives will I receive?

You will receive payments from the Renewable Heat Incentive (RHI) scheme if the Heat pump is installed through an accredited installer such as REST.

How much money am I saving with a Heat Pump?

Although the heat pump still needs electricity to drive the unit, most of the energy required to heat your home and hot water will come from environmental energy.

How to find us

Our HQ
REST
264 Northdown Road
Margate
Kent
CT9 2PX

Our Stevenage Address
REST
First Floor lines House
76-78 The High St
Stevenage
SG1 3DW

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